Terms & conditions

By submitting your order via the miracleshapers.com.au checkout you are bound by these terms and conditions and you are allowing us to use your details to fulfil your order.

We confirm all orders by email. We will contact you by e-mail or telephone regarding any delivery delays or payment issues.

These conditions apply specifically to miracleshapers.com.au gift cards which have been purchased directly from miracleshapers.com.au via the miracleshapers.com.au website.

  • Gift cards must be redeemed on the miracleshapers.com.au website
  • Gift cards can be redeemed against eligible products sold only by miracleshapers.com.au.
  • Gift cards cannot be redeemed anywhere else online
  • Gift cards cannot be redeemed at any High Street Retailer.
  • Gift cards are for exclusive use on miracleshapers.com.au
  • Gift cards cannot be used to pay for gift cards on miracleshapers.com.au.
  • Gift cards have no cash redemption value and are not transferable or assignable.
  • com.au may provide gift card purchasers with information about the redemption status of gift cards that they purchase.
  • Any unused balance will be recorded in the recipient’s ‘Your Account’ on miracleshapers.com.au while the balance is still eligible for redemption.
  • If the order exceeds the amount of the gift card, the balance must be paid by credit or debit card.
  • Gift Cards and unused portions of Gift Cards expire 6 months from the date of issue, where permissible under applicable law.
  • Gift cards can be applied to an open order by redeeming the gift card identification number at the miracleshapers.com.au checkout.
  • Normal terms and conditions of purchase apply when redeeming miracleshapers.com.au gift cards on miracleshapers.com.au.
  • Only one Gift Card can be redeemed per order. An order may consist of multiple items.
  • com.au and miracleshapers.com.au are not responsible if a gift card is lost, stolen, destroyed or used without permission.

Currently we only accept Credit and Debit card payments. We do not accept American Express.

If a product is advertised at an incorrect price due to a typographical error, we reserve the right to refuse or cancel an order whether or not the order has been confirmed. If this happens, we will make you aware of the situation and provide a full refund to you should you not chose and alternative item to purchase from us. (errors and Omissions accepted).

All prices are shown in Australian Dollars

The miracleshapers.com.au website will only show items we have in stock. We review our stock levels every day. Sometimes items sell out really quickly, and we will try our best to offer alternatives, as generally we do not get items restocked. We sell designer clothing which is only available for a limited period. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Currently we despatch all of our items via Australia Post services only.

  • Standard delivery in the AU is $9.95
  • Delivery to the Rest of The World is $19.95 for a single item, $22.00 for two items, $25.00 for three items.
  • The maximum number of items we can include in a single package to anywhere in the rest of the world is 3 items.

Please note we reserve the right to adjust delivery prices at any time.

In the AU you can expect to receive your item within 2 to 3 days.  Rest of the world estimated timescales are as follows;

Western Europe 4 days
Eastern Europe 5 days
Rest of the World 8 days

Please note none of these delivery timescales are guaranteed. We are unable to offer guaranteed delivery times. We don’t currently offer next day delivery.

RETURNS

You have up to 14 days to return something to us for refund or exchange.

We will refund the cost of the item, only in the case of a fault will we refund the original delivery cost.

You will need to pay your own delivery costs to return the item to us. We strongly recommend you send your items to us by Recorded delivery and proof of postage should be retained from the post office. This is to give you peace of mind, if a parcel is lost in the post this is not a fault of miracleshapers.com.au.

We will only accept items for return or exchange if they come back to us in the original packaging and are wholly fit (not damaged, dirty or worn) for re-sale. Unfortunately any items returned with visible marks, stains, drink, scents such as perfume, cigarettes or deodorant will NOT be issued a refund as instructions have not been followed.

Please note we quality check all of our items on dispatch so we can be sure we are sending you the best quality merchandise.

We are sorry but Underwear and swimwear cannot be returned or exchanged due to hygiene reasons.

Health and Beauty items such as creams or perfumes can ONLY be returned if they have not been opened, that includes the cellophane around the boxes. Any sign of use it will be returned and we cannot offer a refund or exchange.

Refunds or exchanges can only take place once we are in receipt of the returned items.

There will be a returns form with your items. If you are returning an item to us

  1. please complete the form.
    2. Please enclose the Returns form with the items you are returning to us.
    3. Add the necessary postage to return the item to us.
    4. Return your package to us via your Post office.
    5. We strongly recommend you sent it via recorded post or select a delivery method that includes insurance.
    7. Retain proof of postage.
    8. Please send your returns to:

Please make sure you include your returns form with the item you are returning so we can deal with it quickly for you. We will confirm all refunds by email.

Please contact us if we can be of any assistance. E-mail info@miracleshapers.com.au miracleshapers.com.au only operates on the Internet, we do not currently operate a call centre but we will deal with your emails promptly.

We wish to offer you the best shopping experience that we can. If we don’t do this to your satisfaction, please contact us to let us know what we need to fix to give you the shopping experience you desire.

Email us at the following address: info@miracleshapers.com.au
If you wish to contact us in writing please write to us at:

Address: Sabine Gruchet
Miracle Shapers – Design Studio
2/142a Mullens St
Balmain, NSW 2041
Australia

All financial transactions carried out via the miracleshapers.com.au website is handled through recognised secure payment gateway service providers and we will only share the relevant data necessary for processing payments with these providers. We do not store your credit card information.

miracleshapers.com.au is an online business only. We do not operate any shops on any high street, we purely offer goods for sale via the internet. We have tried to make the miracleshapers.com.au website as easy to use as possible, simply browse through our product ranges either by Category or by Brand and add items that you wish to buy to your shopping bag. Proceed to the checkout and pay for your order which we will despatch to you.